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HBO Max Not Working on Roku [Solved]

by Martin
HBO Max Not Working

HBO Max is now available on the Roku platform. Roku users can finally watch their favorite HBO movies and series on their devices after a long wait. You can watch classic TV shows like The Big Bang Theory or Friends. There are also Max Originals available, such as The Flight Attendant. The bad news is that HBO Max probably does not always function correctly on Roku. There are numerous technical flaws that users may encounter from time to time. In this guide, we’ll look at the most common ones and how to fix the HBO Max Not Working on Roku issue.

How to Fix HBO Max Issues on Roku

Here is step-by-step guidance on how to resolve the HBO Max Not Working on Roku problem quickly. So without further ado, let’s get started!

Restart Roku and Reboot Your Modem

Before proceeding with the troubleshooting steps, please restart your Roku device and modem. If a faulty network connection causes your problem, restarting your device should resolve it.

Remove your Roku streaming stick from the box. Then, to perform a hard reset, reinstall it.

Alternatively, go to Settings System and select System restart.

Update Roku or Upgrade Your Device

The HBO Max app is only compatible with Roku 9.3 and later. As a result, if you’re using an older Roku model, such as the Roku 2500, you’ll need to upgrade your device. Any Roku model that does not receive the most recent updates will not play HBO Max smoothly.

To update Roku, go to Settings by pressing the Home button on the remote. Then click System System Update to check for updates.

If you own a Roku model running OS version 9.4.0 or higher and are still unable to watch HBO Max, contact Roku support for assistance.

Disable Your VPN

To watch HBO Max on Roku, you must be in the United States or one of its territories. You must also use your real IP address. You’ll get an error message if you’re using a VPN to hide your IP address. Disable your VPN software, and then check if you can watch HBO Max on Roku.

Re-Add the Channel

Many glitches and bugs can be resolved by uninstalling and reinstalling the HBO Max app.

1. Begin by pressing the Home button on your Roku remote.

2. Next, go to Streaming Channels and launch the Channel Store.

3. Find HBO Max and press the OK button on your remote.

4. Finally, select Remove channel and confirm your selection.

Other users confirmed that the following workaround worked for them.

1. Open the HBO Max app on your phone. Then, in Settings Devices, sign out of all your devices.

2. Now, unplug the HBO Max from the Roku and reboot the device.

3. Reinstall HBO Max after restarting Roku.

You need to sign out of all of your devices because Roku may still have your old HBO login info. As a result, the new HBO Max channel will be unavailable.

You can also cancel your HBO subscription. Then uninstall HBO and restart your Roku device. After you’ve done all of that, re-add the HBO Max channel.

Search the Title

Use the search feature instead of the home screen to find the title you want to watch. Then, play the title from the search results page.

If you select or prefer to use this workaround, there are some drawbacks. You can only access four controls: the 7-second replay, Pause, Forward, and Backward. There is no closed captioning or the HBO Max menu.

In addition, try moving slowly through the menu. Allow two or three seconds between actions and selections. Many users confirmed that by using this simple workaround, they were able to avoid frequent crashes.

Clear the Cache

1. Go to your Homescreen.

2. Navigate to the HBO Max channel.

3. Finally, remove the channel. To do so, use your remote to select Remove channel and then press the asterisk button.

4. To clear the cache, restart your Roku device.

HBO Max and Roku 3500x Devices

Many Roku users with 3500x Roku stick models complained that they couldn’t watch HBO Max on their devices. HBO Max frequently struggles to load the content but abruptly stops working and returns to the home screen.

The HBO Max app appears to require more RAM and CPU power than Roku 3500x models can provide. So if you’re still using an older Roku model, you should consider upgrading.

HBO is unlikely to create a light version of HBO Max for older Roku devices. And we doubt Roku will devote the time and resources necessary to create a unique app version that automatically clears the cache before HBO Max launches.

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