IT service management really does allow IT leaders to align all of their strategies while also enabling them to deliver services that ultimately support their business goals. The main thing that you have to remember here is that the service management roadmap can be bumpy to say the least, and if you do not have the proper plan to avoid risk, then you may find that your entire program gets put at risk.
Inertia to Change
ITSM really does bring about a lot of change. People just don’t like change, and there are people who probably wouldn’t like to change the practices in an organisation. Such inertia can provide you with a chaotic environment and it can also really impede implementation. As if that wasn’t enough, it can also stop adoption in an organisation. If you want to win over the naysayers in your current business, then it’s important that you engage the leaders of the organisation. You need them to communicate, lead and steer your team.
You also have to make sure that your communication strategies are focused on every group. You’ll need to explain to them the benefits of the process and why they should get involved. It’s also important that you try and get them to understand why this is vital to long-term growth. If you don’t do this then you may end up with a team who think you are just actively messing around and that you are not implementing positive changes. At the end of the day, it’s vital that your team do not see the processes as being imposed, but rather something that they have been able to work on and co-develop. This is very important in IT service management software.
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Zero Executive Support
ITSM implementation, at the end of the day, needs to have a good level of commitment and also prioritisation from the executives. If you want your implementation to reach its full potential, then you need to make sure that you have full support of the executives. This doesn’t often happen because of disinterest or even a difference in priorities. It is critical that you try and involve your senior leadership and that you make sure that their strategy is guiding you with your ITSM implementation.
The Big Bang Theory
The Big Bang Theory does not work. If you plan on implementing and integrating any kind of service management in a single shot, or with a big bang then you will soon see that this is a very risky strategy. The implementation strategy can be complex and if you try and do everything at one time and if you don’t see any benefits, then this can lead to a lack of organisational support.
Plan your Implementation
It’s vital that you try and plan your implementation in a way that is based on the organisational culture and risk tolerance you have. You also need to look at your resource availability as well. The more you can focus on low-hanging fruits, the more you will be able to drive adoption, and this can work in your favour. It’s your job to try and show your team the organisational benefits of every step you take because the more you do this, the more likely you’ll be to come out on top.
Weak Business Case
It is vital that you have a concrete business case if you want to run your service program. You also need to try and share your tangible and intangible benefits if you want to win some support from the organisation. If you have a weak business case, then now is the time for you to try and get to the root of that.
Tools in Place
Think about it, are all of your service tools in place right now? Organisations often select a tool-suite or a platform before they even begin to identify their requirements and their processes. When you lock in on a tool, you have to make sure that there is a very clear level of understanding for the requirements and for the IT imperatives too. If there are any limitations or inflexibilities, then you have to make sure that you are aware of them so you can move forward in the best possible way.
Another thing that you need to do is make sure that your strategies are aligned. A lot of IT departments and their software partners begin implementing tech without mapping out what business problems are actually being solved. A lot of the time, this leads to suboptimal or downright poor implementation that does not deliver a good amount of value to the client. It’s vital that you try and select a partner who can help you to understand the tech you have while also helping you to adopt it within your organisation. If you do this, then you can be sure to come out on top.